Fees and Surcharges

Information1

2012 Fees and Surcharges

BOOKING FEE

 

Online

Email

Telephone

 

$9 per segment, per person
capped at $50 per booking

$50

$50

 

ISSUANCE FEE

 

All Passes

 

Open Tickets

 

 

$9 per pass, per person
capped at $50 per booking

$9 per ticket, per person
capped at $50 per booking

 

RAIL  TICKETS REFUND REQUESTS  

Minimum 25% fee

RAIL TICKETS REISSUE FEES

$11 per booking

SEAT RESERVATIONS (per person)
Charges vary depending on the train operating the service

 

Regular

Premier trains

 

 

$20 - $45

up to $120

 

AMENDMENTS^

 

Prior to issuance of documentation

Once documentation issued

 

No charge

$20 per booking

 

LATE BOOKING FEE

< 5 days or less prior to travel

Removed effective 16 March 2012

RAIL PROTECTION PLAN

 

$15 per ticket/pass

^Applicable to products that by the fare rules allow amendments to be made.
Booking fees are NOT applicable to Luxury Rail Product.
Issuance fees are NOT applicable to Japan Rail Passes.